It takes time to get through these steps according to other users, including time spent working through each step and contacting Dropbox if necessary. So we put together How Do I Recover Account Access to My Dropbox Account? to try to help. Why Did GetHuman Write 'How Do I Recover Account Access to My Dropbox Account?'?Īfter thousands of Dropbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. It may take several hours to a few business days to receive a response. Reach out to the company via Twitter for help with your problem. Dropbox has a Twitter account focused on helping users with their platform and account issues. If none of the above steps have worked for you, it's time to reach out to the Dropbox customer service team. Get Customer Service Help through Dropbox's Twitter After you reset your password, your Dropbox account settings will be switched to this new email. Follow the instructions and log into your account. You will receive a password reset link to the email you just entered. When you see the notification on the device you're using, click 'Details.'Ĭlick 'Continue' (if using a desktop) or 'Yes' (if using mobile. Select 'I can't recover my account using this page' at the bottom of the page.Ĭlick 'Send notifications.' This sends a notification to all of your linked devices. Try to sign in to your account and if that doesn't work, click on 'Forgotten your password?' If you've forgotten the email address associated with your Dropbox account, you can try to access your account through a linked device. You will be sent an email with a link to reset your password. On the new screen, click on 'Forgotten your password?'Įnter the email address associated with your account and click 'Submit.' In the top right corner of the screen, select 'Sign In.'

Keep reading for more information on how to recover your Dropbox account access. If you are having difficulties accessing your Dropbox account, there are several steps you should take. Dropbox was initially released as a product in September 2018 and is available in 17 different languages. The company offers different subscriptions based on the size of storage needed. Clients can use the platform to store their files on the cloud. Dropbox is a file hosting cloud platform.

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